Referral coordination
Connect referral conversations to the relevant client relationship.
For financial advice practices and client-service teams
CRM for financial advice administration
Keep referrals, review preparation and client service requests organised for an advice practice, with advice decisions left to qualified advisers.
Referral received3Review preparationA$1,850 · JLFee queryA$2,400 · JL
Adviser assigned2New referralA$4,200 · SRReview preparationA$640 · SR
Client contacted1Client admin requestA$960 · AK
Preparation underway3Review bookingA$7,300 · MP
- Free plan
- Up to 2 people
- Industry setup
- Professional, A$39
- Card to start
- Not needed
- Data stored in
- Sydney
Sound familiar?
Organise client relationships, review schedules and adviser follow-ups.
Referrals wait too long for contact
A warm referral cools before an adviser is assigned.
Annual reviews slip
Review dates live in a calendar nobody else can see.
Admin requests pile up
Address changes, fee queries and booking requests compete for time.
How it works for financial advice administration
A typical week with the Financial advice administration setup. Every name below is exactly what you’ll see in the app.
Enquiries arrive with the right details
Records are named the way you talk: clients, households or organisations and client service requests. Each new client service request has room for request type, next review date and external record reference. There are also fields for relationship role on clients and assigned adviser and review frequency on households or organisations.Client service requests move through your pipeline
- Referral received
- Adviser assigned
- Client contacted
- Preparation underway
- Follow-up recorded
Clients ask for help
- Client admin requestAddress changes, forms and paperwork. No advice is given here.Normal
- Review bookingA client wants to book or move a review meeting.Normal
- Fee queryQuestions about fees, invoices or payment arrangements.Low
Reply in a click
Ready-made replies come with it: “Admin request received” and “Admin request complete”. Each one fills in the person’s first name and can be edited before it’s sent.Follow-ups happen on their own
- Follow up with a new client. Create a next-day task linked to the new client.
- Qualify every new client enquiry. Create an immediate high-priority task linked to the new client enquiry and notify the team.
A worked example
From first contact to finished work
A referral is Referral received and moves to Adviser assigned with the assigned adviser recorded. After Client contacted, the team moves to Preparation underway for the review and records the next review date at Follow-up recorded. When a client asks about fees, it’s a Fee query handled by client service, not the adviser.
What the starting point sets up
Choose Financial advice administration when you create your workspace, or apply it later from Customisation. Everything below is created for you and stays editable.
Review preparation
Assign administrative preparation and follow-up tasks.
Adviser checkpoints
Make qualified human review visible before an advice-related decision.
- Your records are called
- Clients, Households or organisations and Client service requests
- Pipeline stages
- Referral received → Adviser assigned → Client contacted → Preparation underway → Follow-up recorded
- Extra fields
- Relationship role (client), Assigned adviser (household or organisation), Review frequency (household or organisation), Request type (client service request), Next review date (client service request), External record reference (client service request)
- Request types
- Client admin request, Review booking, Fee query
- Ready-made replies
- Admin request received, Admin request complete
- Automations
- Follow up with a new client; Qualify every new client enquiry
Questions about NovaSoft One for financial advice administration
Still unsure? Read every question or start free and look around.
Does NovaSoft One give or record financial advice?
No. It’s for administration and client service. A qualified adviser must review advice-related decisions; keep advice records in your advice software.
Can we track review frequency?
Yes. Clients have a review frequency and next review date you can filter by.
Can clients book reviews online?
Yes, on Starter and above, with online bookings or a Review booking request through the portal.
Can I change what the financial advice administration setup creates?
Yes. Stages, fields, record names, saved views and automations are a starting point. Rename, add or switch off anything in Customisation, and your records stay where they are.
Can I bring my existing customers across?
Yes. Import a spreadsheet of contacts, companies or leads in the Data Hub, map the columns, check the preview and commit. Possible duplicates are flagged before anything is created.
What does it cost?
Free for up to two people with the core CRM. Industry starting points come with Professional at A$39 per user per month, excluding GST, billed monthly with no lock-in.
Good to know
Does not provide financial advice, suitability assessments or compliance determinations. Industry starting points use NovaSoft One’s existing customer records, pipelines, tasks, saved views and custom records, and are included on Professional plans and above.
Try NovaSoft One for financial advice administration.
Start free for up to two people today. Switch on the full industry setup with Professional whenever you’re ready.