Know the whole relationship

Customer management.

Keep people, companies, history and next steps together so a conversation never starts from scratch.

NovaSoft One Customer management workspace preview

What you can do

What your team can do here.

01

Dashboard

A starting point for priority work, schedules, attention items and key numbers.

Switch between personal and team views, change the time window, and open the records behind a number.

02

Contacts

A working record for each person, with ownership, tags, follow-ups and linked activity.

Search and filter large lists, save useful views, update records in bulk, and open related deals, tasks, tickets and documents.

03

Companies

A shared account view that connects the people and work associated with an organisation.

Review relationship context, linked contacts and opportunities, and the history that explains what happened.

04

Tasks and activity

Turn a customer commitment into visible work and keep an accountable timeline.

Assign tasks, track due dates and completion, and review the activities connected to the underlying record.

05

Customer success

Follow account health, onboarding and renewal work after the first sale.

Use explainable signals and connected customer records to find accounts that need attention.

06

Exception Centre

Bring important operational exceptions into one permission-aware view.

Work from a focused queue of issues instead of checking every module separately.

Common questions

How this area works.

See all questions
Can I see a customer's work in one place?

Contact and company records connect customer activity with relevant sales, service, project and document records, subject to your workspace permissions.

Can a team member see only the areas they need?

Yes. Workspace roles and module permissions are enforced by the server and reflected in the navigation.

Keep exploring

See the rest of the platform.

Get started

See your customer work in one place.

Start with the core CRM for free, then add the tools your team needs.