Who provides NovaSoft One
NovaSoft One is operated by NovaSoft Technologies Pty Ltd (ACN 694 025 379), an Australian company. For product or account questions, use the support centre or email contact@novasofttechnologies.com. Please don’t send passwords, verification codes, API keys or unredacted customer documents.
Where your data is stored
Your CRM records and private documents are stored in Amazon Web Services’ Sydney region. Cloudflare delivers and protects the application through its global network, and Stripe handles subscription payments. If you connect a Google or Microsoft mailbox or other integrations, those providers process the information involved too. Storing data in Sydney doesn’t mean every piece of information stays in Australia.
The service provider list and privacy policy explain how information is stored, used, disclosed and kept.
Your responsibilities for customer data
Your business decides what customer information it collects and how it uses it. Collect only what you need, make sure you can lawfully contact people, respect their contact preferences and give access only to staff who need it. Using a CRM doesn’t on its own make a business compliant with privacy or spam laws. Our guides on the Privacy Act and the Spam Act explain the basics.
Plans, GST and renewal
The Free plan is for up to 2 people and needs no card. Starter costs A$15, Professional A$39 and Business A$69 per active user per month. Enterprise is A$2,300 per month plus A$80 per active user per month. All prices are in Australian dollars and exclude GST. Paid plans renew monthly until cancelled, and Stripe shows the final amount before you pay.
Cancelling and refunds
Workspace owners cancel from Settings → Plan & billing → Manage billing. Cancellation takes effect at the end of the paid billing period, and there is no early termination fee. Cancelling stops future renewals but doesn’t automatically delete your workspace data.
Payments already made are generally not refundable for change of mind. Nothing in our terms excludes rights that can’t lawfully be excluded, including guarantees under the Australian Consumer Law. If a payment or service issue needs review, contact support.
Before you add customer data
- Read the privacy policy and service provider list.
- Decide who in your business will be the workspace owner and who will be admins.
- Turn on two-factor authentication for every account.
- Only import the customer details you actually need.
- Check whether you have any industry-specific obligations, such as health information rules.
Plans at a glance
| Plan | Price excl. GST | Best for |
|---|---|---|
| Free | A$0, up to 2 people | Getting organised |
| Starter | A$15 per active user / month | Enquiries, jobs and support |
| Professional | A$39 per active user / month | Automation and reporting |
| Business | A$69 per active user / month | More control and priority support |
| Enterprise | A$2,300 / month + A$80 per active user | Hands-on tailoring by NovaSoft |
Cancelling step by step
- Sign in as the workspace owner.
- Go to Settings → Plan & billing → Manage billing.
- Cancel the subscription in the billing portal.
- Download a workspace export from Data Hub if you want a copy of your data.
Access to paid features continues until the end of the period you’ve paid for.
Quick checklist
- Read the privacy policy and service provider list.
- Decide who will be the workspace owner and admins.
- Turn on two-factor authentication for everyone.
- Check the plan comparison before upgrading.
- Know how to cancel and export your data.
Getting help
For billing questions, include the invoice number or date rather than card details. For technical problems, tell us what you expected, what happened and any reference shown on screen. Business and Enterprise plans include priority support.
Common questions
Is there a minimum contract?
No. Paid plans renew monthly until you cancel.
Where is NovaSoft One based?
NovaSoft Technologies Pty Ltd is an Australian company, and customer records are stored in Sydney.
How do I contact support?
Use the support centre or email contact@novasofttechnologies.com.
This guide is general information for Australian businesses, not legal, tax or financial advice. Check anything specific to your situation with a qualified adviser or the relevant government agency.