Answers about using NovaSoft One.

NovaSoft One is a NovaSoft-hosted customer and business-operations platform. It connects CRM, sales, service, projects, revenue, reporting and the customer portal in one workspace.

Yes. Free supports up to two users, 250 contacts, 50 companies and 25 active deals. It does not require a credit card.

Starter is A$15, Professional A$39 and Business A$69 per active user each month, excluding GST. Enterprise is sales-assisted at A$2,300 per month plus A$80 per active user, excluding GST.

Yes. Feature access follows the effective plan. Existing higher-tier records are retained when a plan changes rather than silently deleted.

No. Customer portal accounts have a separate identity and can reach only deliberately shared, contact-scoped records.

The application runs on Cloudflare Workers. Its PostgreSQL data is hosted on AWS RDS in Sydney, and private documents use AWS S3.

Transactional email uses AWS SES. Connected-mailbox sending can use a supported Google or Microsoft mailbox when that integration is configured and authorized.

The Data Hub supports mapped CSV imports for supported records, and the workspace offers a portable JSON export.

No. Free covers the core CRM and its stated limits. Forms, service, projects, automation, advanced reporting and governance enter at different paid tiers; see the plan comparison.

NovaSIEM and the managed Support Agent are public-beta capabilities with bounded scope and workspace enablement. They are not a full enterprise SIEM or device-management suite.

Contact and company records connect customer activity with relevant sales, service, project and document records, subject to your workspace permissions.

Yes. Workspace roles and module permissions are enforced by the server and reflected in the navigation.

Conversion checks existing relationships and supports a deliberate, duplicate-aware path into the core CRM.

Yes. Workspace customisation includes pipeline configuration; availability depends on your plan and permissions.

The reservation workflow checks availability when the booking is made and is designed to prevent conflicting appointments.

No. Published forms and booking pages are public entry points, with server-side validation and bot protection.

It connects supported mailboxes to customer work. Your mailbox provider remains the sending service when connected-mailbox send is used.

Communication workflows check customer preferences and unsubscribe state before permitted sends.

The server calculates quote amounts so discounts, tax and line totals follow one authoritative contract.

No. It supports NovaSoft One's connected commercial workflow and handoff; full external reconciliation is a separate integration.

No. Portal identity is separate from staff identity, and records are disclosed only within the customer's approved contact scope and sharing controls.

Yes. Draft, team and customer visibility are governed separately.

No. Documents are private by default; customer access requires an authenticated portal and deliberate sharing.

No. Its current beta is a bounded endpoint posture and support workflow.

Supported imports include history and a conflict-aware rollback path; changes made after import are not silently overwritten.

Supported record types can be restored when permissions and relationship checks allow it.

Yes. Custom objects provide typed fields and reusable relationships on plans that include customisation.

No. Tokens have explicit scopes and do not grant billing, account-authentication or integration-secret administration.

Supported actions are presented for confirmation and are constrained by the user's current permissions.

No. Its public beta covers a defined set of endpoint posture and normalized detections. Broad log collection and automated containment are follow-on work.