What it covers
Report reviewed protection posture and connect managed endpoint context to service and security triage; broader device management is not implied.
Documents and assets
Managed Support Agent
A public-beta Windows and macOS endpoint companion for supported workspaces.
How it works
Bring reviewed endpoint posture into support work
The public-beta Windows and macOS companion reports a bounded set of protection posture for supported workspaces. Teams can connect that reviewed endpoint context to service and security triage.
In practice
This beta is not a general device-management suite; workspace enablement applies.
When to use it
Useful situations
- Review supported endpoint protection posture in a service investigation.
- Connect an endpoint finding to customer support context.
- Use the bounded beta to help triage a service incident.
A working path
How the work moves
Enable
Confirm workspace eligibility and install the supported Windows or macOS companion.
Review
Inspect reported posture in the support and security workflow.
Triage
Assign or create a governed incident when human review indicates it is needed.
Illustrative scenario
outdated protection
A service team reviews a reported posture issue, confirms its relevance to the customer device and opens a ticket for follow-up. The team uses the reported posture as context for a reviewed support decision, then records the chosen follow-up in the usual service workflow rather than treating the beta signal as a command.
Before you start
What to check
- This is a public beta with workspace enablement.
- It is not a general device-management platform or promise of full endpoint coverage.
Which platforms are supported?
The bounded beta supports Windows and macOS companions.
Does it remediate devices automatically?
No. Findings support reviewed service and security triage.
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