What it covers
Choose a supported lead time on an asset, keep reminders opt-in and direct the notification to its current team custodian or eligible administrators.
Documents and assets
Asset warranty reminders
Give an eligible teammate an in-app reminder before a recorded warranty expires.
How it works
Review equipment before its warranty date passes
Asset warranty reminders add a deliberate follow-up to the expiry date already recorded on an asset. An editor chooses a supported reminder lead time rather than turning on notifications for every item automatically. The scheduled check can notify an eligible assigned team member; when there is no eligible team assignee, it uses eligible workspace owners or administrators. The notification opens the exact asset, so the recipient can review the warranty details, condition and service context before deciding whether a repair or replacement conversation is needed.
In practice
Current lead-time choices are seven, fourteen, thirty, sixty or ninety days before expiry. Existing assets remain opted out unless an editor enables a reminder. Delivery evidence prevents repeat notifications for the same recorded reminder identity.
When to use it
Useful situations
- Prompt a team custodian to inspect equipment before its warranty expires.
- Keep unassigned assets visible to an eligible administrator at the relevant date.
- Choose a longer review lead time for equipment that needs procurement or service planning.
A working path
How the work moves
Check the recorded warranty
Open the exact asset and inspect its saved warranty expiry date and assignment. Confirm that the date represents the evidence your team intends to use before enabling a reminder; the system follows the recorded date rather than checking a vendor’s warranty database.
Choose a lead time
As an authorised Assets editor, select one of the supported reminder periods and save it with the asset. Give the recipient enough time to review the item and arrange any necessary service or purchase decision.
Review the notification
When the in-app reminder appears, open the linked asset and inspect its current condition and service context. Record the next action through normal asset or customer-work controls. The reminder supplies a prompt; it does not automatically extend a warranty or order a replacement.
Illustrative scenario
A device warranty review
An editor sets a thirty-day reminder on a laptop assigned to a teammate. The eligible custodian receives an in-app notification before the recorded expiry and opens the asset to review a recurring fault with the service team.
Before you start
What to check
- Reminders target eligible internal team members or administrators, not client contacts or customer-portal users.
- The expiry date must be recorded before a reminder can be enabled. Vendor verification, repair booking and procurement decisions remain separate work.
Are reminders enabled on every asset?
No. Existing assets remain opted out. An Assets editor deliberately chooses a reminder period for an item with a warranty date.
Does the reminder email the customer?
No. This is an internal in-app notification to an eligible team assignee or eligible owner or administrator.
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