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For charities, associations, foundations and community organisations

CRM for nonprofit & community

Keep supporters, partners and funding applications organised, with consent recorded and every enquiry answered.

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Funding opportunities
Identified3Grant opportunityA$1,850 · JLProgram enquiryA$2,400 · JL
Eligible2Sponsorship opportunityA$4,200 · SRGrant opportunityA$640 · SR
In development1Donor enquiryA$960 · AK
Submitted3Volunteer enquiryA$7,300 · MP
Illustration with sample data
Free plan
Up to 2 people
Industry setup
Professional, A$39
Card to start
Not needed
Data stored in
Sydney

Sound familiar?

Coordinate supporters, partners, grants and community outcomes.

Grant deadlines sneak up

A funding round closes before the application is ready.

Consent is unclear

Nobody is sure who agreed to hear from you.

Volunteer and donor enquiries go unanswered

Small teams can’t keep up with the inbox.

How it works for nonprofit & community

A typical week with the Nonprofit & community setup. Every name below is exactly what you’ll see in the app.

  1. Enquiries arrive with the right details

    Records are named the way you talk: supporters, partners and funding opportunities. Each new funding opportunity has room for funding type and submission deadline. There are also fields for supporter type, interests and communication consent on supporters and partner type on partners.

  2. Funding opportunities move through your pipeline

    1. Identified
    2. Eligible
    3. In development
    4. Submitted
    5. Decision pending
    6. Awarded
    Drag each funding opportunity to the next stage on the board, with its value, owner and next step in view. New ones can start from ready-made templates: “Grant opportunity” and “Sponsorship opportunity”.

  3. Supporters ask for help

    • Donor enquiryQuestions about donations, receipts or recurring giving.Normal
    • Volunteer enquirySomeone wants to volunteer or change their availability.Low
    • Program enquiryQuestions about a program, event or service you run.Normal
    Each request gets an owner, a response target and a full history. Supporters can raise them by email or from their own portal.

  4. Reply in a click

    Ready-made replies come with it: “Enquiry received” and “Enquiry complete”. Each one fills in the person’s first name and can be edited before it’s sent.
    Enquiry receivedHi Sam,

    Thanks for getting in touch. We really appreciate you reaching out. A member of our team will be in touch.

  5. Follow-ups happen on their own

    • Follow up with a new supporter. Create a next-day task linked to the new supporter.
    • Qualify every new enquiry. Create an immediate high-priority task linked to the new supporter enquiry and notify the team.
A worked example

From first contact to finished work

A foundation’s grant round is Identified with its funding type and submission deadline. Once confirmed Eligible, the application moves to In development, then Submitted and Decision pending, and finally Awarded. Supporters are recorded with their interests and communication consent. When someone asks how to volunteer, it’s a Volunteer enquiry with an owner and an “Enquiry received” reply.

What the starting point sets up

Choose Nonprofit & community when you create your workspace, or apply it later from Customisation. Everything below is created for you and stays editable.

Supporter relationships

Keep supporter, partner and community organisation contacts connected.

Program conversations

Track program relationships and outreach opportunities.

Volunteer follow-up

Assign next steps without treating the preset as a rostering system.

Your records are called
Supporters, Partners and Funding opportunities
Pipeline stages
Identified → Eligible → In development → Submitted → Decision pending → Awarded
Extra fields
Supporter type (supporter), Interests (supporter), Communication consent (supporter), Partner type (partner), Funding type (funding opportunity), Submission deadline (funding opportunity)
Programs register
Program status, Start date, End date, Budget, Outcome measure
Request types
Donor enquiry, Volunteer enquiry, Program enquiry
Ready-made replies
Enquiry received, Enquiry complete
Automations
Follow up with a new supporter; Qualify every new enquiry

Questions about NovaSoft One for nonprofit & community

Still unsure? Read every question or start free and look around.

Does it process donations?

No. NovaSoft One manages supporter relationships, funding opportunities and enquiries. Use your payment and receipting tools for donations.

Can we record communication consent?

Yes. Supporters have a Communication consent field, and email sending respects contact preferences.

Can we track programs?

Yes. The Programs record holds status, start and end dates and budget.

Can I change what the nonprofit & community setup creates?

Yes. Stages, fields, record names, saved views and automations are a starting point. Rename, add or switch off anything in Customisation, and your records stay where they are.

Can I bring my existing customers across?

Yes. Import a spreadsheet of contacts, companies or leads in the Data Hub, map the columns, check the preview and commit. Possible duplicates are flagged before anything is created.

What does it cost?

Free for up to two people with the core CRM. Industry starting points come with Professional at A$39 per user per month, excluding GST, billed monthly with no lock-in.

Good to know

Not a donation processor, grant compliance system or volunteer rostering tool. Industry starting points use NovaSoft One’s existing customer records, pipelines, tasks, saved views and custom records, and are included on Professional plans and above.

How it works

Other industries

Try NovaSoft One for nonprofit & community.

Start free for up to two people today. Switch on the full industry setup with Professional whenever you’re ready.

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