Venue and supplier contacts
Connect event partners and supplier conversations to the right account.
For event organisers, venues, caterers and hospitality groups
CRM for hospitality & events
Turn event enquiries into confirmed bookings, coordinate suppliers and handle changes and feedback calmly.
Enquiry received3Event proposalA$1,850 · JLGuest feedbackA$2,400 · JL
Requirements captured2Event delivery checklistA$4,200 · SREvent proposalA$640 · SR
Proposal sent1Booking changeA$960 · AK
Availability review3Event enquiryA$7,300 · MP
- Free plan
- Up to 2 people
- Industry setup
- Professional, A$39
- Card to start
- Not needed
- Data stored in
- Sydney
Sound familiar?
Coordinate event enquiries, tentative bookings and delivery tasks.
Enquiries need too much back-and-forth
Date, guest numbers and budget take five emails to pin down.
Suppliers fall through the cracks
The florist wasn’t confirmed and nobody noticed.
Last-minute changes get lost
A dietary change arrives by text the night before.
How it works for hospitality & events
A typical week with the Hospitality & events setup. Every name below is exactly what you’ll see in the app.
Enquiries arrive with the right details
Records are named the way you talk: hosts and planners, venues and suppliers and event enquiries. Each new event enquiry has room for event type, event date, estimated attendee band and booking status. There are also fields for venue capacity and supplier category on venues and suppliers.Event enquiries move through your pipeline
- Enquiry received
- Requirements captured
- Proposal sent
- Availability review
- Confirmed by team
Quote it and win it
Build quotes from your price list with GST worked out, send them for acceptance and keep the accepted version on the event enquiry.Hosts and planners ask for help
- Booking changeA guest or client wants to change dates, numbers or details.Normal
- Event enquiryQuestions about hosting a function or event.Normal
- Guest feedbackCompliments, complaints and suggestions after a visit.Low
Reply in a click
Ready-made replies come with it: “Booking request received” and “Booking updated”. Each one fills in the person’s first name and can be edited before it’s sent.Follow-ups happen on their own
- Follow up with a new host or planner. Create a next-day task linked to the new host or planner.
- Qualify every new host or planner enquiry. Create an immediate high-priority task linked to the new host or planner enquiry and notify the team.
Watch · 22 seconds
NovaSoft One for hospitality & events, in 22 seconds
The clutter, the setup in your words and one tool that suits hospitality & events, in a short animated film.
What happens in the film
Sticky notes pile up: “Lee wedding - menu?”, “Hold the 14th??”, “Florist callback”. NovaSoft One renames its records to Hosts and planners, Venues and suppliers and Event enquiries and sets up the stages Enquiry received, Requirements captured and Proposal sent, and the 120-guest Lee wedding moves along the board. Then it introduces resource scheduling: rooms, staff and gear on one schedule. Resource scheduling is on Starter and above.
Animated with fictional businesses. Music, with captions in the picture.
A worked example
From first contact to finished work
An enquiry is Enquiry received with the event type, date and attendee band. Once Requirements captured, a proposal goes out as Proposal sent, then Availability review and Confirmed by team. Supplier tasks track each supplier against the event date. When the host changes guest numbers, it’s a Booking change with an owner and a “Booking updated” reply.
What the starting point sets up
Choose Hospitality & events when you create your workspace, or apply it later from Customisation. Everything below is created for you and stays editable.
Bookable event types
Offer time-based booking windows and show available appointment slots.
Supplier follow-up
Assign owners and reminders; venue capacity and setup windows need direct confirmation.
- Your records are called
- Hosts and planners, Venues and suppliers and Event enquiries
- Pipeline stages
- Enquiry received → Requirements captured → Proposal sent → Availability review → Confirmed by team
- Extra fields
- Event type (event enquiry), Event date (event enquiry), Estimated attendee band (event enquiry), Booking status (event enquiry), Venue capacity (venue or supplier), Supplier category (venue or supplier)
- Supplier tasks register
- Task status, Event date, Supplier reference, Task owner
- Request types
- Booking change, Event enquiry, Guest feedback
- Ready-made replies
- Booking request received, Booking updated
- Automations
- Follow up with a new host or planner; Qualify every new host or planner enquiry
Questions about NovaSoft One for hospitality & events
Still unsure? Read every question or start free and look around.
Does it manage venue capacity or run-sheets?
No. It handles enquiries, proposals, supplier follow-up and requests. Use your venue system for capacity and run-sheets.
Can guests book times online?
Yes, on Starter and above, with online bookings that show available slots and handle reschedules.
Can we collect feedback after the event?
Yes. Guest feedback is its own request type, and the portal can ask customers to rate completed requests.
Can I change what the hospitality & events setup creates?
Yes. Stages, fields, record names, saved views and automations are a starting point. Rename, add or switch off anything in Customisation, and your records stay where they are.
Can I bring my existing customers across?
Yes. Import a spreadsheet of contacts, companies or leads in the Data Hub, map the columns, check the preview and commit. Possible duplicates are flagged before anything is created.
What does it cost?
Free for up to two people with the core CRM. Industry starting points come with Professional at A$39 per user per month, excluding GST, billed monthly with no lock-in.
Good to know
Does not manage venue capacity/setup windows, guest operations or hotel/table inventory. Industry starting points use NovaSoft One’s existing customer records, pipelines, tasks, saved views and custom records, and are included on Professional plans and above.
Try NovaSoft One for hospitality & events.
Start free for up to two people today. Switch on the full industry setup with Professional whenever you’re ready.