Privacy and access requests
Submit privacy, access and data requests to NovaSoft and follow them through to completion.
A clear route for data requests
Raise a privacy or access request from your account and follow its progress. Workspace administrators can also download a JSON export of their workspace data from Data Hub.
- Raise a privacy or data access request
- Track a request through to completion
- Download your workspace data
How it works
Raise a request
Submit a privacy or access request from your account.
Track it
Follow its status and outcome.
Export your data
Workspace administrators can download a JSON export from Data Hub.
An annual data check
A workspace owner downloads a JSON export each quarter for their records and raises a request when they want a question about stored data answered.
Good to know
- Requests are reviewed and completed by NovaSoft; they don’t change data straight away.
- Exports are available to workspace administrators.
Questions about Privacy and access requests
More answers on the questions page.
How do we export our data?
Workspace administrators can download a JSON export from Data Hub.
Does a deletion request delete data immediately?
No. Requests are reviewed and completed through our process.
Guides on this topic
Practical advice for small businesses, whichever software you use.
Five reports every small business owner should check each week
The handful of numbers worth checking every week: new enquiries by source, response time, pipeline and forecast, won and lost, and support backlog.
Running the businessKeeping your CRM data clean: a monthly routine
Duplicates, gaps and stale records quietly make a CRM less useful. A simple monthly routine and a few rules that keep your customer data trustworthy.
CRM basicsHow to move your customer list from spreadsheets into a CRM
A step-by-step plan for importing contacts and companies into a CRM: cleaning the list, mapping columns, testing a sample and checking the result.
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